FREQUENTLY ASKED QUESTIONS
Dependable Curbside Trash Removal
Simple, Affordable, and Local
Have questions about your residential trash service? We have answers!
Here’s everything you need to know about working with Kincaid Sanitation.
Keeping Our Neighborhoods Clean
At Kincaid Sanitation, we’re committed to making residential trash removal simple, reliable, and hassle-free. We understand that you may have questions about your service, from pickup schedules to what items we accept. That's why we've put together this helpful FAQ section — so you can quickly find the answers you need and feel confident in your trash removal service.
Whether you're a new customer or have been with us for years, our goal is to ensure your experience is smooth and worry-free. Below, you'll find answers to common questions about our service areas, acceptable waste materials, scheduling, billing, and more. If you don't see your question listed, feel free to contact our team — we're always here to help!
FAQs
Find the answer to our most frequently asked questions below!
What areas does Kincaid Sanitation provide trash removal service?
We proudly provide residential trash removal services in Alpharetta, Ball Ground, Canton, Milton and Woodstock. Contact us if you’re unsure whether we service your neighborhood!
What day is trash collected in my area?
Collection days vary by location. Once you sign up, we’ll confirm your pickup schedule with you. You can also check our service calendar online or give us a call.
What types of trash can I put out for curb side trash collection?
We accept common household waste such as bagged trash, food waste, packaging materials, and small non-hazardous items. Please keep hazardous waste, construction debris, and large appliances separate.
How should I prepare my trash for my residential trash pick up service?
All trash should be bagged and placed in the designated container by 6:00 AM on collection day. Ensure lids are securely closed to prevent littering and pest issues.
Does Kincaid Sanitation provide the trash containers or do I need to purchase my own?
We offer durable trash containers for our customers. If you need a bin, please let us know during signup, and we’ll arrange delivery..
What items can I NOT place in my trash pick up?
We cannot accept hazardous materials such as paint, motor oil, batteries, chemicals, tires, or medical waste. For safe disposal, contact your local hazardous waste facility.
What happens if my residential trash pick-up is missed?
If we miss your scheduled pickup due to an error on our part, we’ll prioritize a makeup collection at no additional cost. Please call us within 24 hours if your trash was not collected.
How do holidays affect my trash service?
Holiday schedules will be announced in advance on our website and social media. Generally, collections are delayed by one day for major holidays.
How do I start or cancel my Trash Removal Service?
Starting service is easy — just fill out our online form or give us a call! If you need to cancel, we require at least a 30-day notice.
What are the payment options for my residential trash removal service?
We accept online payments, automatic billing, checks, and major credit cards. Flexible monthly and quarterly billing plans are available.
How do I report a problem or make a request?
You can report any issues or make service requests through our website, by calling our office, or emailing our customer support team. We're here to help!
Still have a question?
Feel free to contact our friendly team — we're happy to help and make sure you get the answers you need!
Ready to Get Started?
Sign up today and experience the Kincaid Sanitation difference — reliable trash removal with service you can trust.
Contact Us or Call 678-800-1356 to schedule your residential trash service!
Kincaid Sanitation
Locally Owned and Operated
We live and work in the communities we serve — and we care about keeping them clean.